IT
IT Results — May 2026
Helpdesk, infrastructure, deployment, and security summary.
IT Summary
IT results integration pending — structure ready for data.
| Metric | Target | Actual | vs Target |
|---|---|---|---|
| Helpdesk | |||
| Tickets Opened | — | — | — |
| Tickets Closed | — | — | — |
| Avg Resolution Time (hrs) | — | — | — |
| First Response < 1hr % | — | — | — |
| User Satisfaction Score | — | — | — |
| Infrastructure | |||
| System Uptime % | — | — | — |
| Incidents (P1/P2) | — | — | — |
| Planned Maintenance Windows | — | — | — |
| Backup Success Rate % | — | — | — |
| Development & Deployments | |||
| Features Deployed | — | — | — |
| Hotfixes Released | — | — | — |
| Deployments with Zero Downtime | — | — | — |
| Avg Deploy Time (min) | — | — | — |
| Security | |||
| Security Patches Applied | — | — | — |
| Vulnerabilities Resolved | — | — | — |
| Failed Login Attempts | — | — | — |
| Firewall Rule Updates | — | — | — |